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Zethic Technologies LLP

Fintech • Banking

How We Streamlined Vendor Management for India’s Leading Private Bank

About Bandhan Bank:

What started as a non-governmental organization is a nationwide bank today. Bandhan Bank has over 3 crore customers and 75,000 employees in India, marking its spot as a banking industry giant.
Bandhan Bank needed a simple software solution to manage day-to-day vendor and branch servicing tasks – which we delivered in the form of Vsync.

The Context

Like many organizations, Bandhan Bank managed its vendor coordination, procurement, and reporting manually. These processes were culminating in delays and miscommunications.
The need of the hour was a lightweight management tool that could meet Bandhan’s security and compliance standards.

Industry

Banking & Financial Services

Platform

Services

Product Development | UI UX Design | Development | Workflow Automation | Secure API Integrations

Business Type

Enterprise / B2B / Compliance Tech Platform

The Requirements

Bandhan’s requirements from the project were simple:

A single platform to unify vendor coordination and servicing workflows.

Communication channels for branch managers, facility managers, and vendors alike

Faster deployment, without excessive customization costs.

Audit trails and SLA enforcement to improve accountability.

The Technologies Used

Our teams were able to select tools from our tech stack to build a vendor management platform which covered Bandhan’s requirements.

01

Design

Figma for role-based interfaces

02

Frontend

Next.js and React.js for scalable user flows.

03

Backend

Golang for performance and security

04

Database

PostgreSQL for structured data governance

05

Security

LDAP authentication and complete audit logging

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The Challenges

Vsync proceeded without obvious roadblocks. Bandhan’s vision was clear, and our teams focussed on delivering.
Zethic needed to design a simple system for all branch staff, create chatbot-assisted workflows for ticketing, and deploy quickly, without compromising on compliance and activity logging.

The Development Journey

We followed a modular SDLC model. Agile sprints were used to build and test core modules.

Testing phases followed each milestone, ensuring early feedback cycles and reducing risks of rework.

The Solution in Action

Vsync was designed as an end-to-end vendor lifecycle management platform.

Here’s why PINPoint was a game changer

Automated invoicing and SLA tracking bring accountability and speed into daily operations.

audit and tracking

A built-in chatbot assists branch users in creating tickets quickly and accurately.

chatbot assistance

One Stop solution for all

From ticket creation to quotation approval and invoicing, every step now happens in one system.

The Result

With Vsync, Bandhan Bank now has a centralized and transparent way to manage vendors across its network. Branch-specific service tickets were now easily accessible in a single portal.

Interested in deploying Vsync at your own organization?

Contact us today to get a customized solution.

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