Start Your Project Today
Tell us about your project — we’ll get back within 24 hours
Fintech • Banking
How We Streamlined Vendor Management for India’s Leading Private Bank
About Bandhan Bank:
What started as a non-governmental organization is a nationwide bank today. Bandhan Bank has over 3 crore customers and 75,000 employees in India, marking its spot as a banking industry giant.
Bandhan Bank needed a simple software solution to manage day-to-day vendor and branch servicing tasks – which we delivered in the form of Vsync.
The Context
Like many organizations, Bandhan Bank managed its vendor coordination, procurement, and reporting manually. These processes were culminating in delays and miscommunications.
The need of the hour was a lightweight management tool that could meet Bandhan’s security and compliance standards.
Industry
Banking & Financial Services
Platform
Services
Product Development | UI UX Design | Development | Workflow Automation | Secure API Integrations
Business Type
Enterprise / B2B / Compliance Tech Platform
The Requirements
Bandhan’s requirements from the project were simple:
A single platform to unify vendor coordination and servicing workflows.
Communication channels for branch managers, facility managers, and vendors alike
Faster deployment, without excessive customization costs.
Audit trails and SLA enforcement to improve accountability.
The Technologies Used
Our teams were able to select tools from our tech stack to build a vendor management platform which covered Bandhan’s requirements.
01
Design
Figma for role-based interfaces
02
Frontend
Next.js and React.js for scalable user flows.
03
Backend
Golang for performance and security
04
Database
PostgreSQL for structured data governance
05
Security
LDAP authentication and complete audit logging
The Challenges
Vsync proceeded without obvious roadblocks. Bandhan’s vision was clear, and our teams focussed on delivering.
Zethic needed to design a simple system for all branch staff, create chatbot-assisted workflows for ticketing, and deploy quickly, without compromising on compliance and activity logging.
The Development Journey
We followed a modular SDLC model. Agile sprints were used to build and test core modules.
Testing phases followed each milestone, ensuring early feedback cycles and reducing risks of rework.
The Solution in Action
Vsync was designed as an end-to-end vendor lifecycle management platform.
Here’s why PINPoint was a game changer
Automated invoicing and SLA tracking bring accountability and speed into daily operations.
audit and tracking
A built-in chatbot assists branch users in creating tickets quickly and accurately.
chatbot assistance
One Stop solution for all
From ticket creation to quotation approval and invoicing, every step now happens in one system.
The Result
With Vsync, Bandhan Bank now has a centralized and transparent way to manage vendors across its network. Branch-specific service tickets were now easily accessible in a single portal.
Interested in deploying Vsync at your own organization?
Contact us today to get a customized solution.
