Customer support automation
Zethic AI Customer Support Software is a help desk that answers routine questions from your own documents and hands the rest to an agent. Merge WhatsApp, email, phone and web into one inbox, track SLAs, and publish a self-serve knowledge base.
What it is
The AI trains on your manuals, docs and past tickets, then answers routine questions instantly and triages the rest to an agent.
WhatsApp, email, phone and web merge into one inbox, tied to the customer, their contracts and their SLA.
What is inside
Ticketing, an omnichannel inbox, an AI copilot, a knowledge base and contract tracking in one platform.
AI reads intent and urgency on every incoming message, flags SLA risk, and routes the ticket to the right agent.
Every conversation lands in one inbox tied to the customer, so agents reply from a single screen with full context.
The copilot auto-responds to routine questions and drafts the rest from your knowledge base, with one-click agent takeover.
Publish self-serve articles and train the AI on your PDFs, docs and past tickets. Every resolution sharpens the model.
Track maintenance contracts, warranties and renewals per customer, with coverage and expiry surfaced inside the ticket.
Live dashboards track volume, response and resolution time, AI resolution rate, SLA breaches and CSAT by channel.
See it on your tickets
Bring a real support queue and we will show AI triage, resolution and handoff running on your kind of conversations.
Inside the platform
Ticketing, the inbox, the AI copilot and reporting all run on the same engine.
Open the app to live ticket volume and what needs a human next, with the copilot already handling routine replies.
Every message lands in one inbox tied to the customer, with the copilot auto-responding and agents taking over in a click.
Live dashboards tie every channel to resolution time, AI resolution rate, SLA breaches and top issue categories.
Why teams switch
Deflection your customers do not notice, control your agents keep.
The AI learns from your manuals, docs and past tickets, not generic answers.
WhatsApp, email, phone and web merge into a single conversation with full context.
The copilot drafts and auto-resolves, and any agent can take over in one click.
Live SLA and CSAT tracking flags a breach while there is still time to act.
How it works
Link WhatsApp, email, phone and web so every conversation flows into one inbox.
Upload your manuals, docs and past tickets.
The copilot answers routine tickets, triages the rest by priority and SLA, and hands agents the hard cases with full context.
Track resolution, SLA and CSAT in real time.
See it before you commit
The platform connects the channels and knowledge you already have, so you keep your numbers, your docs and your team’s workflow, just unified and faster.
Use cases
Where AI-driven support turns into faster resolutions and lower cost to serve.
The copilot and knowledge base resolve repeat questions instantly, so agents only touch what needs them.
Up to 78% resolved by AI
WhatsApp, email, phone and web merge into one thread per customer, so no message is missed.
First response 3x faster
Contract and warranty status surface inside each ticket, and renewals get flagged before they lapse.
Fewer wrong or missed claims
Live SLA and CSAT tracking by channel shows where a breach is about to happen, in time to act.
SLA breaches caught early
The software comes with hands-on support consulting, tuned to your product and your tickets.
WhatsApp, email, phone and web live in one inbox.
The AI trains on your docs, tone and past resolutions, so automated answers sound like your team.
Most teams see deflection inside the first weeks, with up to 78% of tickets resolved by AI.
Client reviews. Real outcomes.
“We truly appreciated their dedication, technical expertise, and problem-solving approach.”
Young Onion
Department Head
“I was blown away by the knowledge the team had about creatives, e-commerce, website design, and optimization.”
Decathlon Sports India
Image Leader
“They have a good team of designers and project managers who help us with the designs using HTML, Angular, and React.”
Instarama
COO
“Their creativity stands out. A collaborative team that delivered high-quality solutions working closely with us.”
CodeGama LLP
Business Developer
“The product has become more intuitive and user-friendly. Load times dropped significantly after their work.”
Qoruz
Co-Founder
“Their commitment to timely delivery was impressive.”
CurleyStreet Media
Business Development Rep
“We truly appreciated their dedication, technical expertise, and problem-solving approach.”
Young Onion
Department Head
“I was blown away by the knowledge the team had about creatives, e-commerce, website design, and optimization.”
Decathlon Sports India
Image Leader
“They have a good team of designers and project managers who help us with the designs using HTML, Angular, and React.”
Instarama
COO
“Their creativity stands out. A collaborative team that delivered high-quality solutions working closely with us.”
CodeGama LLP
Business Developer
“The product has become more intuitive and user-friendly. Load times dropped significantly after their work.”
Qoruz
Co-Founder
“Their commitment to timely delivery was impressive.”
CurleyStreet Media
Business Development Rep
“Simply put, the quality of their code is excellent. They integrated third-party software and ensured GDPR compliance.”
VIA IOM
Director
“What impressed us most was how well they understood our brand and translated it into clean, thoughtful designs.”
GD Farm Fresh
Director
“Their team was patient, courteous, responsive, and technically proficient throughout the entire project.”
Studio by Nandita Manwani
Partner
“Zethic Technologies generally delivers on time and in line with our requirements – deployed in 30+ countries.”
SABA Hospitality
Executive Director
“Zethic built the features specifically to match our internal workflow and business needs. Professional and on time.”
Coral Publishers
Executive
“Zethic Technologies is a true partner.”
Geordana
CEO
“Simply put, the quality of their code is excellent. They integrated third-party software and ensured GDPR compliance.”
VIA IOM
Director
“What impressed us most was how well they understood our brand and translated it into clean, thoughtful designs.”
GD Farm Fresh
Director
“Their team was patient, courteous, responsive, and technically proficient throughout the entire project.”
Studio by Nandita Manwani
Partner
“Zethic Technologies generally delivers on time and in line with our requirements – deployed in 30+ countries.”
SABA Hospitality
Executive Director
“Zethic built the features specifically to match our internal workflow and business needs. Professional and on time.”
Coral Publishers
Executive
“Zethic Technologies is a true partner.”
Geordana
CEO
Frequently asked
Still unsure? Send us the question you actually need answered and a senior engineer will reply.
Book a demoIt can be your helpdesk or sit alongside one. It connects WhatsApp, email, phone and web into one inbox and adds AI triage, resolution and analytics. No migration.
You train it on your own manuals, docs and past tickets, and it learns from every resolution. Agents can review or take over any conversation before anything is sent.
Typical outcomes: up to 78% of tickets resolved by AI, roughly 3x faster first response, and around 40% lower cost per ticket.
WhatsApp, email, phone and web, merged into one thread per customer. A shared knowledge base, self-serve help centre, and AMC and warranty tracking come with it.
Every engagement pairs the software with CX consulting. The AI is trained on your knowledge, your channels connected and your SLAs configured.
Tell us about your channels and a queue you want to tame. A senior Zethic CX strategist will walk you through AI triage, resolution and handoff on real data.
Share your context
Your channels, your volume and the tickets you want to deflect. NDA first.
See a live walkthrough
A working demo of AI triage and resolution, not a slide deck.
Get a rollout plan
Integration approach, timeline and the plan to train the AI on your knowledge.
Tell us about your channels and a queue you want to tame. A senior Zethic CX strategist will walk you through AI triage, resolution and handoff on real data.
