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Fintech • Banking
How We Transformed Banking Operations For India’s Leading Bank Service Provider
About Bandhan Bank:
A Forerunner in Commercial Banking
Following its beginnings in West Bengal, Bandhan Bank has made a name for itself in providing superior and reliable commercial banking services. With a customer base of over 3 crore customers, and employee headcounts of over 75 thousand, Bandhan continues to grow and scale rapidly.
As this expansion continues, Bandhan approached us seeking a solution to their disjointed internal operations interface. To this end, Zethic developed Sangam, a customized banking operations management system.
The Context
Bandhan Bank’s employees used a direct FLEXCUBE core banking solution to fetch banking data. This created two major pain points for their operations.
First, this legacy system was slow, with a UI that lacked usability and consistency. Second, the unrestricted CBS access raised the risks of sensitive data exposure.
Bandhan approached us to develop a front-end platform for their banking operations that would offer a user-friendly graphical interface, while reinforcing security measures.
Industry
Banking & Financial Services
Platform
Services
Product Development | UI UX Design | Development | Workflow Automation | Secure API Integrations
Business Type
Enterprise / B2B / Compliance Tech Platform
The Requirements
We envisioned Sangam to be a one-stop solution for Bandhan Bank’s operational needs. Careful discussion helped us narrow down the functionalities that our platform needed to deliver on:
Augment Security
Sangam needed to find workarounds to the unrestricted customer data access of traditional core banking systems. Data security had to be enhanced through access control
Handle Core Banking Operations
The system needed to interact with the operational back-end for performing relevant functions – profile viewing, maintenance, updates, transaction handling, loans and servicing, among others.
Deliver on Speed
Legacy systems were bogging down banking processes with inefficient query systems, slow data fetching, and time-consuming account operations. The solution had to query the CBS and return relevant data, lightning fast.
Simplify UI
The most important requirement from the project was designing an easy-to-use, easy-to-understand interface – to replace the cluttered approach of core banking systems.
The Technologies Used
With these requirements in mind, we evaluated our tech stack for tools that would deliver on Sangam’s promises.
01
Design
Figma for role-based interfaces
02
Frontend
Next.js and React.js for scalable user flows.
03
Backend
Golang for performance and security
04
Database
PostgreSQL for structured data governance
05
Security
LDAP authentication and complete audit logging
The Challenges
After collating a list of requirements, and a list of tech tools we could tackle it with, our teams began working on Sangam.
User Experience Gaps
The first challenge we encountered was designing a modern, intuitive interface for a diverse user group (tellers, RMs, managers). Existing CBS screens were cluttered and inconsistent – our teams had to hone in on key design principles to make it happen effectively.
Performance & Scale
The platform had to handle thousands of concurrent users, scale across different bank branches, while ensuring lightning-fast responses for most actions.
Security Assurance
Our team explored and carefully selected security measures made to protect sensitive banking information. Rigorous testing had to be performed to make sure we left no gaps.
The Development Journey
We adopted a modular SDLC model, breaking down Sangam into independent, testable components.
Agile sprints ensured that key features were delivered incrementally, with feedback cycles involving Bandhan’s IT and operations teams.
The Solution in Action
In a few rapid iterations, we were able to deploy Sangam as a banking operations and management platform. With Sangam:
Here’s why PINPoint was a game changer
Transactions and service requests could now complete in minutes instead of hours. Sangam could quickly fetch relevant information from the CBS, make changes, and perform all required banking operations in a fraction of the time it took earlier.
Reduced operational friction
We supplemented Sangam with comprehensive, Immutable audit logs for compliance. Role-based access and security features eliminated data exposure risks.
Improved security and compliance
Simplified UI
We delivered a unified operations platform with an easy-to-use interface for fast onboarding.
The Result
Understanding client requirements is the foundational stone of Zethic’s approach. Through our extensive knowledge of the banking industry, Bandhan’s challenges and requirements, we were able to quickly deploy a solution tailored to Bandhan’s needs.
Sangam is now deployed across Bandhan Bank’s branch network, serving thousands of employees daily. It has become the single interface for customer operations, reducing CBS dependency while improving transparency, security, and user experience.
Curious to find out more about Sangam?
Contact us today to find out how Zethic can solve your operational management challenges.
